Refund and Cancellation Policy

This policy covers SchoolWhool Pro, the AI Job Agent subscription, sold by GRMD AI Solutions Private Limited, India. Payments are processed by Stripe. The free plan, the public job listings and the free course lessons involve no payment.

1. What you pay for

SchoolWhool Pro is a recurring subscription. Checkout shows the price, the currency and the billing period (one month or three months) before you confirm. The subscription renews at the end of each period and is charged again, until you cancel. There is no free trial.

2. Cancelling

You can cancel at any time, without contacting us, from Settings → Billing → Manage billing in your workspace. Cancelling stops the next renewal: you keep SchoolWhool Pro until the end of the period you have already paid for, and are not charged again. Stripe's billing page shows the date your access ends.

Deleting your workspace data does not cancel a subscription. Cancel first if you no longer want to be charged.

3. Refunds

• Charges made in error (a duplicate charge, a charge after you cancelled, or a charge for the wrong amount) are refunded in full.
• The unused part of a period is not refunded when you cancel part-way through it; you keep access until the period ends instead.
• If the AI Job Agent did not work for you because of a fault on our side for a substantial part of a billing period, contact us and we will review it and refund the affected period where that is fair.

Nothing in this policy limits any right to a refund that applicable consumer law gives you.

4. How to ask for a refund

Email hello@schoolwhool.com from the address you sign in with, within 30 days of the charge, with the date and amount. We reply within 5 business days. An approved refund is returned through Stripe to the card or account you paid with; your bank usually shows it within 5–10 business days.

5. Failed payments

If a renewal payment fails, Stripe retries it and emails you. Your access continues while the payment is being retried. If it cannot be collected, the subscription ends and your saved jobs, tracker and tailored résumés stay in your account; tailored résumés you already have remain available to open and download.

6. Contact

For anything about billing, contact GRMD AI Solutions Private Limited, India, at hello@schoolwhool.com.