Current opening · employer career board
Manager – Customer Experience
Purplle
- Company
- Purplle
- Location
- Mumbai, Maharashtra, India
- Employment
- Employment type not listed
About this opening
1. Customer Experience Strategy & Economics ● Build and own the CX scorecard beyond NPS: OTIF (on-time-in-full), CPKO, resolution speed, escalation rate, repeat-purchase behavior by customer tier — and tie every one of them to a revenue or retention number leadership can act on. ● Quantify the cost and reorder impact o
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